These terms apply to every website package, monthly Care Plan and related service you buy from BPrep Tax Services ("BPrep," "we," "us") through bpreptaxservices.com, our order forms or our payment links. "You" means the person or business buying. By checking the box to agree, signing, or paying, you agree to these terms.
1. All Sales Are Final. No Refunds.
Everything we sell is non-refundable.This includes website packages (Website File, Website + Portal Kit and Done For You), monthly Care Plans, AFSP course seats and bundles, Tax Academy registrations, software packages, add-ons and retainers.
- We do not give refunds, partial refunds, credits, prorations or exchanges for any reason, including if you change your mind, don't use the service, don't send your order form or content, cancel early, miss a call, or your business closes.
- Monthly Care Plan payments are not refunded or prorated for any month, including the month you cancel.
- If you dispute or charge back a valid payment, we may pause or end your services and send these terms and your signed agreement to the payment company.
2. Website Packages
- What you get. Your package includes what was listed for it on our packages page when you paid. Anything else is extra and quoted separately.
- When work starts. We start after you pay and send your completed order form with your logo, colors and business details. Delivery times are estimates and count from the day we receive everything we need.
- Changes. Your package includes the rounds of changes listed for it. More changes can be quoted separately or covered by a Care Plan.
- Your content. You're responsible for the accuracy of everything you give us and for having the right to use any logo, photo or text you send.
- Your accounts and costs. Your site runs in your own accounts. You pay any costs from those companies, such as your domain name, paid hosting or database plans, email and payment processing.
- Done For You. You agree to invite us into your accounts using our setup steps. If you don't invite us or reply within 30 days after we ask, or within 30 days after we send your preview, your project is considered delivered. Restarting it later may cost extra.
- Ownership. After you pay in full, you may use your website files for your one business. You may not resell, share or give away our kit, templates or portal system.
3. Monthly Care Plan
Billing
- The Care Plan is a monthly subscription: Care Plan, $49 a month or Care Plan Plus, $79 a month.
- It renews and bills automatically every month on the same date until you cancel.
- You can cancel anytime by email or text, or through the manage-subscription link in your Stripe receipt. Canceling stops future payments. Your plan stays active through the end of the month you already paid for. No refunds or partial-month credits.
- If a payment fails, your Care Plan services are paused until it's paid. If it stays unpaid for 30 days, your plan is canceled.
- We'll give you at least 30 days' notice by email before any price change.
What's included each month
- Care Plan ($49): we keep your site and forms running, check your automatic emails, make small updates (up to 30 minutes a month: prices, hours, photos, staff), help by email, and one 1-on-1 monthly call.
- Care Plan Plus ($79): everything in Care Plan, plus up to 2 hours of updates a month, a tax-season refresh (new year, fees and promos), adding your new preparers and EROs, priority help by text, and one 1-on-1 monthly call.
- Unused update time and unused calls do not roll over to the next month.
- Send update requests by email or text with the details. We usually finish them within 3 to 5 business days.
- Not included: new pages, redesigns, new features or automations, fixing problems caused by changes you or someone else makes, and fees from other companies. We can quote these separately.
Your monthly 1-on-1 call: you schedule it
- Scheduling your monthly call is your responsibility. Book it yourself using our booking link: Schedule my monthly call.
- We do not schedule the call for you or send reminders to book it.
- Your call must be booked and held during the billing month it belongs to.
- If you don't book your call, or you miss it without rescheduling at least 24 hours ahead, that month's call is forfeited. There is no refund, credit or rollover.
- If you're more than 10 minutes late, we may end the call and count it as used.
4. General
- We don't guarantee leads, sales, income, rankings or results from your website or portal.
- Your site depends on other companies such as your hosting, database, payment, email and domain providers. We're not responsible for their outages, changes or fees.
- You're responsible for how your business uses the site, including protecting client information. Our sites never collect Social Security numbers, bank account numbers or tax documents.
- Our total responsibility for any claim is limited to the amount you paid us for the service in question (for a Care Plan, one month's payment).
- These terms are governed by Texas law. Any dispute will be handled in the courts of Tarrant County, Texas.
- We may update these terms. Changes apply to purchases and billing months after the update date. The version you agreed to is saved with your order.
- Checking the box to agree, typing your name, or paying has the same effect as a handwritten signature.
Questions
BPrep Tax Services · 110 W Randol Mill Rd, Arlington, TX 76011 · (682) 344-8247 · tdiggs@bprepsvcs.com
